Frequently asked questions

There may be several causes:

• You have not been linked to the team. Ask the scheduler to add you as a team member at that location.

• You do not have the correct ONS permission to read other teams. Ask the location manager or MCC coordinator to email ons@marthaflora.nl and request an authorization change.

• You are viewing messages on a phone in portrait mode. Rotate the screen to landscape mode.

Access for external staff is granted for a fixed period and has probably expired. Tell the location manager or MCC coordinator. They can email ons@marthaflora.nl and request that your access be extended.

If you are a new employee, an account may not have been created yet. Ask your location manager or MCC coordinator to request an account via medimo@marthaflora.nl.

If you have lost your sign-in details, email medimo@marthaflora.nl from your Martha Flora email address and request new details.

A resident appears in Medimo only after the following information is complete in ONS: general practitioner, pharmacy and medication-location links. Check these three items in ONS. If everything is complete and the resident is still missing, email medimo@marthaflora.nl so the application administrators can investigate.

This is usually caused by the medication-location link. Check this link in ONS and add it if it is missing. If the link is present and the resident is still not visible, email medimo@marthaflora.nl. Include the resident’s name, date of birth and location.

If medication is administered, the resident must be available in Medimo as soon as possible. In ONS, check that the general practitioner, pharmacy and medication-location links are all complete. Add any missing information. If the resident still does not appear after a while, email medimo@marthaflora.nl and include the resident’s name, date of birth and location.

Ask your location manager or MCC coordinator. They decide whether you need Medimo access for your work. If you do, they can submit a request via medimo@marthaflora.nl.

There may currently be no open flexible shifts at your qualification level or below, or you may not be linked to the flexible team. If you think you should be linked or that shifts are available, ask the planner or location manager to check your team membership.

Register it in ONS on a laptop or computer:

1. Sign in to ONS and select the person icon or your photo in the top-right corner.
2. Select Settings.
3. Select Transport settings.
4. Enter the requested information and save it.

If you are new, a weekly timecard profile may not have been configured. Ask your location manager to email ons@marthaflora.nl.

If this suddenly happens after you have worked here for a while, the hours may not yet be final, the location manager may already have approved them, or ONS may have a temporary issue. Try again later if it appears to be a technical issue.

Contact your location manager. Together you can identify the difference and arrange a correction if necessary.

If you are new:

1. On a laptop or computer, go to marthaflora.startmetons.nl.
2. Enter your username without @marthaflora.nl.
3. Select Forgot password and open the email in your Martha Flora mailbox.
4. Use the link to create a password.
5. Sign in with the SMS code.
6. Install the ONS Toegangscode app and link your phone.

If you have worked at Martha Flora for longer, first check that the username does not contain @marthaflora.nl. Use Forgot password to reset it. If you no longer know either detail, ask your location manager to request recovery via ons@marthaflora.nl.

Check which situation applies:

• New phone number: notify HR. After it is processed in Nmbrs, it is synchronized with ONS.
• New phone with transferred apps: remove the ONS Toegangscode app and install it again.
• Old phone still available: open the code app on the old phone.
• App code does not work: on the Enter code tab, select the option to receive a code by SMS.

Apps transferred automatically to a new phone may not work immediately because the ONS account is still linked to the old device. Remove the ONS Toegangscode app from the new phone, reinstall it from the App Store or Google Play, and follow the steps to link the phone again.

Send your new phone number to HR. Once HR updates it in Nmbrs, it is automatically synchronized with ONS.

Access for external employees and practitioners is granted for a fixed period and has probably expired. Tell your location manager or MCC coordinator. They can email ons@marthaflora.nl and request an extension.