Version history
Release notes
See which features and improvements were added to the helpdesk in each release.
Current version · v9.5.1-
v9.5.1Current
WeetIQ - header alignment and contextual submenu
New
- The main navigation is left-aligned next to the logo area again instead of appearing as a centered Menu button.
- The advanced bar is only shown on management pages where it is relevant.
- The compact navigation for smaller screens remains available when space is actually too limited.
Resolved
- The forced compact layout on medium-wide screens has been removed.
- The header no longer switches to compact mode too aggressively, so the main menu stays visible more often.
- Release notes, manifests and the integrity file have been updated for version 9.5.1. No new database migration; target schema 16 remains unchanged.
-
v9.5.0
WeetIQ - cleaner header with dedicated advanced bar
New
- A more compact WeetIQ header with greater focus on the primary navigation and a larger client logo.
- Applications remains in the main menu, while advanced management options now live in a dedicated bar below the header.
- The client name next to the logo has been removed from the header for a cleaner view while the client environment remains visible in the account menu.
Resolved
- The top navigation no longer depends on an overloaded Advanced dropdown; common management sections are directly accessible.
- The header uses less horizontal space so Dashboard, Tickets, Projects and Applications align more calmly.
- Release notes, manifests, the integrity file and the ZIP package have been updated for version 9.5.0. No new database migration; target schema 16 remains unchanged.
-
v9.4.1
WeetIQ - clearer header and navigation
New
- CRM is now located under Applications. Existing CRM permissions still apply.
- The customer logo and name remain next to the WeetIQ logo.
- Release notes for this version are included in the portal and the complete update package.
Resolved
- The header uses a compact Menu when there is insufficient space for all navigation items.
- The extra Knowledge base, Ticket management or Ticket portal context line has been removed from the customer branding.
- Version metadata, release manifest and file hashes are synchronized for the ZIP update.
- No new database migration compared with v9.4.0; the target schema remains 16.
-
v9.4.0
WeetIQ - Slimmer werken, in your customer colors
New
- New platform name WeetIQ, with uppercase IQ and the Slimmer werken tagline.
- The scalable icon and IQ wordmark follow the active tenant primary, dark primary and accent colors.
- Existing customer names and logos remain next to the WeetIQ logo.
- Live logo preview in Branding and texts, and a tenant-specific browser icon.
- Branding integrated into the knowledge base, shared portal headers, sign-in screens, release notes and contractor portal.
Resolved
- Very light colors get derived tones inside the logo to keep the mark visible.
- Previewing colors does not change saved tenant settings or headers until Save branding is selected.
- Responsive navigation includes a collapsible contractor account menu.
- Activating the contractor module retains the current software version rather than reverting its release registration to 9.3.0.
-
v9.3.0
Contractor portal with approval and internal reviews
New
- Registration and approval of contractors and agencies within the tenant.
- Portfolios, internal reviews, regional care requests and candidate proposals.
- Roster import and an ONS work queue; a direct ONS API connection is not configured.
-
v9.2.1
Readable ticket lists with long answers
Resolved
- Ticket columns retain readable widths, including custom fields.
- Answer previews use at most three lines and link to the full answer.
- Long URLs wrap inside ticket messages; mobile ticket cards are preserved.
- Search retains full questions, answers and field values.
-
v9.2.0
Service dashboard and grouped settings
New
- Settings grouped by users, portals, tickets and system administration.
- Separate Applications menu with management reports and portals.
- Expected resolution time per shared ticket category.
- Personal service dashboard with a configurable timeline, tickets, project tasks and calendar.
Resolved
- The full package is compatible with the existing ZIP updater.
-
v9.1.0
Shared ticket fields and form categories
New
- Shared ticket fields with configurable overview columns.
- Different forms may share one category with suggested or automatic field values.
- Ticket editing, Teamleader import, export and tenant backups retain shared values.
-
v9.0.1
Releasenotes en meekijkfunctie
New
- Releasenotes v9 zichtbaar in de applicatie. Beheerders met gebruikersbeheer kunnen binnen hun klantomgeving als actieve gebruiker werken met diens rechten. Ticketreacties en statusgeschiedenis vermelden de uitvoerder; operationele registratie bewaart beide gebruikers en de meekijksessie.
-
v9.0.0
Klantwolken, live tickets en storingsmonitor
New
- Klantgebonden aandachtspunten staan in een compacte zijwolk met normale/hoge prioriteit en klantbeleving. Reacties van indieners hervatten de behandeling. Ticketdetails en overzichten verversen instelbaar zonder concepten of bijlagen te verliezen; status en behandelaar worden direct opgeslagen. Meldingsgeluid is persoonlijk instelbaar. Verzoeksoorten krijgen een automatische oplostijd in werkuren met een verwachting vóór indiening. Mededelingen registreren storingen per klantapplicatie met van/tot, historie en directierapportage inclusief CSV.
-
v8.0.8
FAQ suggestions for new tickets
New
- Matching FAQ answers appear while entering the subject and description.
- Read answers in a compact bubble while keeping the ticket visible.
- Before submitting, choose whether your question is answered or you still need a ticket.
Resolved
- Only the active client FAQ is used; no AI key is required.
- Form values, dynamic fields and selected attachments are preserved.
-
v8.0.7
Original AI button restored
New
- The original AI-assistant label has been restored.
- Ask a question is displayed below the button label again, as in 8.0.5.
-
v8.0.5
Compact floating AI speech bubble
New
- A clearer floating AI button with a compact speech bubble in open tickets.
- The ticket stays visible, scrollable and editable, including on mobile.
- Long answers scroll inside the bubble; questions and answers are retained when closed.
Resolved
- The assistant no longer fills a large side panel or blocks the mobile screen.
- AI answers do not change the ticket reading position.
- The updated styles load immediately after an upgrade.
-
v8.0.4
Central billing and subscription configuration
New
- Company details, logo, invoice layout, numbering and billing email are configured once for DDZ.
- Products and monthly products are available for all customers.
- Configuration and catalog screens clearly indicate their global scope.
Resolved
- Switching customer environments no longer requires separate billing or subscription configuration.
- Existing invoice PDFs and customer terms are preserved; test records and test numbering remain isolated.
-
v8.0.3
AI assistant in a ticket side panel
New
- An AI button in the bottom right opens the assistant beside the ticket conversation.
- On mobile the same assistant opens as a popup.
- Questions and answers are retained when the window is closed.
Resolved
- The AI assistant no longer appears above the original ticket question.
- Using an answer as a draft closes the AI window and focuses the reply field.
-
v8.0.2
AI in tickets and simpler attention points
New
- The AI assistant appears in open backoffice tickets; its settings are under Advanced.
- Users and locations are moved to Advanced.
Resolved
- An attention point can be saved with text alone; its title is generated when needed.
- New attention points default to today and have an optional end date.
- The separate AI page and public FAQ assistant are removed.
-
v8.0.1
AI assistant in ticket management and tickets
New
- A visible AI assistant in the backoffice menu and each ticket page.
- Configure OpenAI or Google Gemini and test the connection per client environment.
- Enable FAQ and ticket management independently.
- Manually use an AI answer as a draft reply.
Resolved
- The requested ticket integration is added; versions 7.7 and 8.0 only had a FAQ assistant.
- API keys are encrypted when saved and are never sent back to the browser.
- Clear errors for invalid keys, model names and usage limits.
-
v8.0.0
CRM, quotes and billing
New
- Configurable customer records, appointments, attention points and optional portal links.
- Products, monthly subscriptions, quotes, PDF invoices and invoice email.
- Configurable invoice numbering, payments and invoice access for client users.
-
v7.7.0
AI assistant, dedicated FAQ page and working branding
New
- Configure an OpenAI or Google Gemini assistant per client.
- The assistant answers only from the active client FAQ content.
- Every client has a visible dedicated FAQ link and configurable page name.
Resolved
- Saved branding colours are no longer overwritten by the static stylesheet.
- The misplaced 7.6.2 release note has been corrected.
-
v7.6.2
Mac and Finder resilient package installation
New
- A Finder-repacked ZIP with one outer software folder can be processed safely.
- Common macOS metadata is ignored before content validation.
Resolved
- The standalone installer bypasses the old update blocker while preserving all validation.
-
v7.6.1
STRATO-safe package update
New
- The complete 7.6 package was rebuilt without a wrapper folder, explicit directory entries or macOS metadata.
- Package validation now handles permitted ZIP directory entries separately from program files.
- All 7.5 features and the 7.6 Excel conversion remain available unchanged.
Resolved
- The Unsafe directory in package error caused by a legitimate directory entry in a valid update archive has been fixed.
- Unsafe wrapper folders, __MACOSX, path traversal and disallowed paths remain blocked.
-
v7.6.0
Convert Excel workbooks directly to ONS XML
New
- Read supplied XLSX and XLSM consultation workbooks directly without retyping individual care records.
- Automatic header recognition with reviewable column mapping for date, duration, national ID, name, date of birth, discipline, activity, start time and location.
- Map unique discipline or product values to the active product and activity-code configuration.
- Full preview with errors, warnings, duplicate signals, sample rows and a downloadable control report.
- Administrators can process an error-free reviewed workbook directly as one ONS XML export; entry users can submit all rows for review in one action.
Resolved
- Fixed macro column numbers were replaced by header-based recognition; Discipline is the default product source for the supplied Martha Flora workbooks.
- A workbook containing errors is never partially stored or converted.
- The original workbook is not retained on the server and macros, formulas and external links are not executed.
- All 7.5 features, including configurable ticket attachments, remain available.
-
v7.5.0
Secure configurable ticket attachments
New
- Add multiple attachments to a new ticket or ticket reply.
- Configure allowed common file types per client environment.
- Configurable limits for file size and number of files per upload.
- Authorized users and handlers can securely download attachments from the ticket.
Resolved
- Both file extension and actual file contents are validated.
- Attachments are included in client backup, rollback and automatic ticket deletion.
-
v7.0.1
Compact cluster hierarchy
New
- The cluster manager is shown as a clear parent card above the linked location managers.
- Connector lines make the relationship between cluster and location managers immediately visible.
Resolved
- A cluster manager photo no longer spans the full cluster width and now matches the size of a location manager photo.
- The hierarchy adapts to two or one column on tablets and phones.
-
v7.0.0
Safe import, test environments and clusters
New
- Client-scoped CSV ticket import with flexible column mapping to safe ticket and form fields.
- Mandatory preview showing normalized values, errors and warnings before tickets are added.
- Information and file-format guidance for ticket import, Excel export, FAQ import/export and release packages.
- Each production client can have a separate standard test tenant without copied tickets, accounts or mail secrets.
- Release ZIP files can be validated and staged through test, test approval and production; production first creates a client backup.
- Inactive users are hidden under Archived by default.
- FAQ answers support safe headings, bold, italic, lists and HTTP(S) links.
- Locations can be grouped into clusters with one cluster manager per cluster and location managers per location.
- Technical documentation and a diagram describe the main relationships and multi-tenant isolation.
Resolved
- The main FAQ management button is now View public FAQ.
- An external ticket ID is unique per client and source system, so repeated imports are safely skipped.
- An update package can never overwrite config.php, .env, client storage or unsafe paths.
-
v6.0.0
Projects, boards and secure collaboration
New
- Full projects module with multiple projects and boards per client environment.
- Internal staff boards and shared boards where all content is visible to explicitly added client users.
- Custom project templates plus four built-in templates for general projects, onboarding, implementations and security actions.
- Kanban cards with drag and drop, assignees, priority, deadline, labels, checklist, comments, attachments and activity log.
- Project dashboard showing open, overdue, completed and personal tasks with filters.
- Tickets can be safely converted into project cards; internal ticket replies are never copied.
- Active portal and email notifications for assignments, comments and approaching deadlines.
- Personal iCalendar feed and OAuth integrations with Google Calendar and Microsoft 365.
- Project data, calendar settings and permissions are included in client-specific backup and rollback.
Resolved
- Project, board, card and attachment URLs revalidate the active client and user permissions on the server.
- Client users can never be added to internal boards.
- A ticket cannot accidentally be converted into multiple project cards.
-
v5.0.0
New client architecture and stable test environment
New
- Full multi-tenant structure with client as a separate level above location.
- Strict data and authorization separation between client environments, including direct URL checks.
- Platform management with client switcher, client-specific notifications, backups, rollback and release profiles.
- Version 5 is shown in the profile menu, release notes and update package.
- Compact user and location management with collapsible location lists.
- Portal User Plus with a choice between own tickets and tickets for linked locations.
- The client switcher now lives in the profile menu.
Resolved
- The client edit page no longer causes a long server-request queue in the live test environment.
- Background notifications and management charts no longer start overlapping requests and stop during navigation.
- Backup files and database storage in the test environment are synchronized only when data actually changes.
- Browser requests for site icons no longer use the application runtime.
- Meet the location managers is visible in the Portal User Plus menu when the page is enabled.
- Check ticket status is restored as the final action on the FAQ portal.
-
v4.2.0
Secure client environments and operations
New
- Client is a separate level above location, with its own portal code, ticket prefix, configuration and data layer.
- Platform administrators can safely switch client environments; regular accounts remain bound to their assigned client.
- Active in-app notifications for new tickets, replies, status changes and assignments.
- Encrypted manual and automatic backups per client, with controlled rollback and an extra restore point before recovery.
- Releases can be staged on the server and activated or rolled back per client.
- Privacy-safe health endpoint, operations log and monitoring screen.
Resolved
- Ticket, FAQ, form, contact, location, user and reporting queries are bound to the active client context.
- The Check ticket status button is positioned at the bottom of the public FAQ portal.
- New empty client environments always receive a usable general ticket form without another client’s data.
-
v4.1.0
More control over management, communication and performance
New
- FAQ phone number and email address can be shown or hidden separately.
- Configure a custom SMTP server with encrypted credential storage and a test email.
- Public bilingual release notes managed under Branding and texts.
- Superadmin permission for protected permanent ticket deletion.
- Resolution and response times use configurable working days and hours.
- Management dashboard access can be combined with a regular portal account.
Resolved
- Time outside working hours and weekends no longer distorts performance figures.
- A handler without dashboard permission can no longer open it through a direct URL.
-
v4.0.0
New configuration structure
New
- Reports, FAQ insights and Excel export combined under Overviews.
- Central screen selector under Branding and texts.
- Persistent profile menu with profile, 2FA, password, sign out and version.
- Configurable floating FAQ toolbox.
- Random satisfaction questions with results in Overviews and the management dashboard.
-
v3.0.8
Mobile ticket experience
New
- The portal action is named Ticket and uses a plus icon.
Resolved
- Ticket lists and ticket details were improved for mobile use.
-
v3.0.7
FAQ design refinements
New
- Important contacts use rounded, mobile-friendly cards.
Resolved
- Collapsible FAQ settings use consistent typography.
- FAQ management action buttons are aligned.
-
v3.0.6
Important phone numbers
New
- Public contacts page with name, phone, email and bilingual notes.
- Manage contacts from FAQ management.
- Import and export functions are grouped.
Resolved
- Collapsed FAQ settings use less space.
-
v3.0.5
Meet the location managers
New
- Optional public location-manager page.
- Profiles with photo, phone, email and multiple locations.
- Nurse placeholder and a separate management permission.
-
v3.0.4
Multiple locations per user
New
- Portal users can be linked to multiple locations.
- Tickets can be submitted and viewed for linked locations.
Resolved
- Existing primary locations are automatically retained during the update.
-
v3.0.3
User-friendly date and time selection
New
- Custom calendar with clear month navigation, date selection and time selection.
- Optimised controls on desktop and mobile.
Resolved
- The browser default picker was replaced where both date and time are required.
-
v3.0.2
Reliable scheduled announcements
New
- Announcements can be scheduled with a start and end time.
Resolved
- A visible announcement now disappears automatically at its end time without requiring a page refresh.
-
v3.0.1
Form data directly beside the question
Resolved
- Submitted dynamic form fields now appear directly below the original question.
- The ticket sidebar is more compact and requires less scrolling.
-
v3.0.0
Full bilingual ticket system
New
- Compact management menu and public ticket status.
- Expected resolution, default handler and reply-and-resolve.
- Status emails, templates and ticket satisfaction.
- Real-time management dashboard.
- NL/EN, user profiles, YouTube videos, announcements and branding.
- Short daily ticket numbers.
-
v2.0.0
Security, forms and analytics
New
- Optional or required 2FA per user group.
- Custom request types and form fields.
- Reports and selectable real Excel export.
-
v1.0.0
Initial helpdesk release
New
- Public searchable FAQ portal.
- Submit tickets with or without an account.
- Ticket management, user portal and FAQ management.