.customer-attention-widget{--attention-edge:20px;position:fixed;left:var(--attention-edge);bottom:28px;z-index:54;max-width:230px}
.customer-attention-widget[hidden]{display:none}
.attention-launcher{display:flex;align-items:center;gap:10px;max-width:230px;min-height:64px;padding:10px 15px 10px 11px;border:1px solid #dce7e5;border-radius:24px 24px 24px 7px;background:#fff;color:var(--teal-900);text-align:left;box-shadow:0 12px 36px rgba(18,57,58,.2),0 0 0 4px rgba(255,255,255,.65);cursor:pointer}
.attention-launcher:hover,.attention-launcher[aria-expanded=true]{border-color:var(--teal-800);box-shadow:0 14px 38px rgba(18,57,58,.25)}
.attention-launcher>span:nth-child(2){display:grid;gap:2px}
.attention-launcher strong{font-size:.85rem;line-height:1.4}
.attention-launcher small{font-size:.69rem;font-weight:500;color:#5b7474;line-height:1.4}
.attention-launcher-icon{position:relative;display:grid;place-items:center;width:36px;height:36px;flex-shrink:0;border-radius:50%;background:#eaf4f2;color:var(--teal-800)}
.attention-launcher-icon b{position:absolute;right:-3px;top:-4px;width:17px;height:17px;display:grid;place-items:center;border-radius:50%;font-size:.7rem;color:#fff;background:#b33c34;border:2px solid #fff}
.attention-launcher.has-high-priority{border-color:#ebc0b9}
.attention-launcher.is-unread{animation:attention-invite 2.8s ease-in-out infinite}
@keyframes attention-invite{0%,72%,100%{transform:translateY(0);box-shadow:0 12px 36px rgba(18,57,58,.2),0 0 0 4px rgba(255,255,255,.65)}36%{transform:translateY(-5px);box-shadow:0 15px 36px rgba(18,57,58,.22),0 0 0 7px rgba(211,95,75,.13)}}
.attention-bubble{position:fixed;inset:auto auto 112px var(--attention-edge,20px);z-index:56;width:min(365px,calc(100vw - 32px));max-height:min(610px,65vh);margin:0;padding:0;overflow:auto;border:1px solid #d5e3e1;border-radius:22px 22px 22px 7px;background:#fff;color:#183f40;box-shadow:0 18px 60px rgba(15,49,50,.24)}
.attention-bubble[open]{display:block}
.attention-bubble>header{position:sticky;top:0;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 18px;background:#f1f7f5;border-bottom:1px solid #dfebe8;z-index:1}
.attention-bubble header small{display:block;font-size:.73rem;color:#5d7370;max-width:270px;overflow-wrap:anywhere}
.attention-bubble h2{margin:3px 0 0;font-size:1.1rem}
.attention-close{display:grid;place-items:center;min-width:34px;width:34px;height:34px;padding:0;border:1px solid #d4e1dd;border-radius:50%;color:var(--teal-900);background:#fff;font-size:1.4rem;line-height:1;box-shadow:none}
.attention-bubble-content{padding:0 18px 16px}
.attention-group h3{font-size:.77rem;margin:17px 0 9px;color:#627572;font-weight:650}
.attention-item{padding:12px 13px;margin-bottom:10px;border:1px solid #e0e9e5;border-left:3px solid #b2ceca;border-radius:12px;background:#fff}
.attention-item.is-high{border-left-color:#c34e40;background:#fff7f4;border-color:#f0d8d0;border-left-color:#c34e40}
.attention-item>strong{display:block;margin-top:7px;font-size:.87rem;overflow-wrap:anywhere}
.attention-item p{font-size:.8rem;line-height:1.6;margin:7px 0;color:#49615c;overflow-wrap:anywhere;white-space:normal}
.attention-item>small{font-size:.7rem;color:#677d77}
.attention-priority{display:inline-flex;padding:3px 8px;align-items:center;border-radius:999px;font-size:.66rem;line-height:1.4;font-weight:700;white-space:nowrap}
.attention-priority.is-high{background:#fce3dc;color:#9f3328}
.attention-priority.is-normal{background:#eaf2ef;color:#38635a}
.attention-bubble footer{padding:13px 18px;border-top:1px solid #e2ece8;background:#fafcfb;font-size:.78rem}
.customer-mood-dot{display:inline-block;width:9px;height:9px;border-radius:50%;flex-shrink:0;background:#a3afaa;box-shadow:0 0 0 3px #f2f5f3}
.customer-mood-dot.is-satisfied{background:#398a63}
.customer-mood-dot.is-unsatisfied{background:#c76342}
.customer-mood-caption{display:flex;align-items:center;gap:9px;padding:12px 18px 0;margin:0;font-size:.76rem;color:#5c716b}
.attention-noscript{max-height:40vh;overflow:auto;background:#fff;padding:14px;border:1px solid #dce7e5;border-radius:14px;font-size:.8rem}
.attention-noscript article{margin:12px 0}
.attention-launcher:focus-visible,.attention-close:focus-visible{outline:3px solid var(--coral);outline-offset:3px}
.ticket-live-status{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:12px;margin:0 0 16px;color:#617775;font-size:.75rem}
.ticket-live-status>span{display:flex;align-items:center;gap:6px;margin-right:auto}
.ticket-live-status .icon{width:14px;height:14px}
[data-ticket-live-state].is-error{color:#ac4938}
.compact-button{font-size:.76rem;min-height:34px;padding:7px 12px}
.profile-live-preferences{display:grid;gap:13px;border:1px solid #dce8e3;border-radius:14px;padding:18px;margin:4px 0 10px;background:#fafcfb}
.profile-live-preferences legend{padding:0 7px;font-size:.9rem;font-weight:700;color:var(--teal-900)}
.profile-live-preferences .muted{margin:0;font-size:.8rem}
.profile-live-preferences [data-test-notification-sound]{justify-self:start}
[data-sound-status]{font-size:.78rem;color:#52746a}
.ticket-expectation{display:flex;gap:12px;border:1px solid #d5e6df;background:#eef6f1;border-radius:14px;padding:15px 17px;margin:0 0 24px}
.ticket-expectation>span{color:#3f806c;padding-top:1px}
.ticket-expectation strong{font-size:.85rem;color:#295c4d}
.ticket-expectation p{font-size:.85rem;line-height:1.6;margin:5px 0;color:#274f43}
.ticket-expectation small{display:block;color:#5b7468;font-size:.73rem;line-height:1.55}
.customer-satisfaction-setting,.application-settings{margin-top:22px}
.application-setting-row{margin:10px 0;border:1px solid #e0e9e4;border-radius:12px;background:#fff}
.application-setting-row>summary{display:flex;align-items:center;gap:12px;justify-content:space-between;cursor:pointer;padding:14px;font-size:.87rem}
.application-setting-row>form{padding:0 14px 16px}
.application-state{display:inline-block;font-size:.68rem;padding:4px 8px;border-radius:999px;background:#eff1ef;color:#69746e;white-space:nowrap}
.application-state.is-active{color:#32654d;background:#e6f1e9}
.announcement-applications{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0}
.announcement-applications>span{display:inline-flex;align-items:center;border-radius:999px;padding:4px 9px;font-size:.72rem;line-height:1.35;background:#f1f5f3;color:#46665c;border:1px solid #d9e4df}
.announcement-applications>.outage-label{background:#fff0e9;color:#a94b34;border-color:#efd1c6;font-weight:700}
.outage-application-choices{border:1px solid #e1e8e2;border-radius:12px;padding:15px;display:grid;gap:10px}
.outage-application-choices[hidden]{display:none}
.outage-application-choices legend{font-size:.83rem;font-weight:700;padding:0 6px}
.announcement-record{border-top:1px solid #dfe8e2;padding:17px 0}
.announcement-record h3{font-size:.98rem;margin:0}
.announcement-record p{font-size:.85rem;line-height:1.6;overflow-wrap:anywhere}
.outage-report-filters{display:flex;align-items:flex-end;flex-wrap:wrap;gap:16px;margin-bottom:24px}
.outage-report-filters .field{flex:1;min-width:170px}
.outage-report-filters button{margin-bottom:1px}
.outage-report-table{width:100%;border-collapse:collapse;text-align:left;font-size:.82rem}
.outage-report-table th{font-size:.72rem;background:#f4f7f3;color:#566e65}
.outage-report-table th,.outage-report-table td{padding:14px 12px;border-bottom:1px solid #e2e9e3;vertical-align:top}
.outage-report-table td:not(:first-child){white-space:nowrap}
.outage-report-table td small{display:block;margin-top:5px;font-size:.7rem;color:#7d8982}
.outage-kpi-duration{font-size:1.8rem!important}
.outage-history{margin-top:24px}
@media(min-width:1660px){.customer-attention-widget{--attention-edge:max(20px,calc((100vw - 1180px)/2 - 240px))}.attention-bubble{left:var(--attention-edge)}}
@media(max-width:640px){.customer-attention-widget{--attention-edge:16px;bottom:22px;max-width:170px}.attention-launcher{max-width:170px;min-height:54px;padding:9px 10px;gap:8px;border-radius:20px 20px 20px 6px}.attention-launcher strong{font-size:.73rem}.attention-launcher small{font-size:.62rem}.attention-launcher-icon{width:29px;height:29px}.attention-launcher-icon .icon{width:17px}.attention-bubble{bottom:96px;left:16px;max-height:60vh}.customer-attention-widget .customer-mood-dot{width:7px;height:7px}.ticket-detail-v9{padding-bottom:140px}.ticket-live-status{font-size:.71rem;gap:9px}.outage-report-filters{padding:18px}.outage-report-table{min-width:730px}.profile-live-preferences{padding:14px}}
@media(prefers-reduced-motion:reduce){.attention-launcher.is-unread{animation:none}}
@media(max-width:480px){.attention-launcher>span:nth-child(2){display:none}.attention-launcher{min-height:54px;max-width:76px;padding:10px}.customer-attention-widget{max-width:76px}}
@media print{.customer-attention-widget,.ticket-live-status{display:none}.outage-report-filters{display:none}.outage-report-table{font-size:10px}}